On this page
1. About these terms
These terms govern access to the GiveMyMenu website and hospitality software. The service is operated by GiveMyMenu, based in Kathmandu, Nepal. In these terms, “we”, “us” and “our” refer to GiveMyMenu; “you” refers to the person using the service or the business they are authorised to represent.
Account holders must be at least 18 years old and have authority to manage the venues and staff they add. If you use the service for a business, you confirm that you can enter into this agreement on its behalf. A separate signed agreement takes priority where it expressly changes these terms. Mandatory rights under applicable law always take priority.
2. The service and venue responsibilities
GiveMyMenu provides tools for digital menus, QR ordering, point of sale, kitchen displays and tickets, bills, staff access and related venue administration. Available features depend on your subscription or trial.
Each restaurant, cafe, bar or hotel is responsible for its own menu content, prices, taxes, allergens, food safety, licences, availability, preparation, delivery and guest service. A guest’s food, drink or hospitality purchase is with that venue. The venue handles changes to an order and refunds for those purchases. Contact the venue directly about an allergy, an incorrect order or a charge on a restaurant bill.
Venue operators remain responsible for checking orders, receipts and accounting outputs and for supervising equipment and staff. Browser printing depends on the device, browser and connected printer. Any service-level, hardware or integration commitments must be separately agreed in writing.
3. Accounts, venues and staff access
Provide accurate account and billing details, protect your sign-in credentials and tell us promptly if you suspect unauthorised access. Use staff invitations and roles to give each person appropriate access; review that access when someone leaves your team.
Subscriptions belong to an owner account. The plan’s location allowance is the number of separate venue workspaces that account can add. Each venue has its own address, settings and operational records. A lower allowance may prevent adding further venues; it does not itself delete existing venues or their history.
You are responsible for activity you authorise through your account and for using staff and guest information lawfully. We may require reasonable verification before changing ownership, releasing private information or acting on an account request.
4. Permitted use
During your permitted access, we give you a limited right to use the software for your hospitality operations, subject to these terms and your plan.
- Use only content, branding and personal information you have permission or another lawful basis to use.
- Do not create fraudulent orders, interfere with another venue, bypass access controls or attempt to obtain another person’s credentials or private records.
- Do not distribute malware, send unlawful or unsolicited communications, or use the service for illegal activity.
- Do not resell access or copy, exploit or interfere with our software except as expressly authorised or permitted by law.
5. Plans, trials and published versions
Your confirmed subscription identifies its features, limits, billing period, currency and price. Publishing a new offer or archiving an old plan does not by itself change an existing subscriber’s agreed version. An archived plan is closed to new sales; eligible existing subscribers can continue renewing their agreed version.
A move to a different plan or version is a separate, reviewed change. Paid access is preserved through the current paid period. Any new price must be disclosed and accepted before it is charged. An administratively assigned, unpaid plan may be changed by agreement with the account holder.
Where offered, the introductory trial provides temporary access to Pro features for the period shown in your dashboard. A free trial does not require a card and does not itself start a paid subscription. Trial expiry and any payment grace period are shown in your account; access then follows the plan and payment status that apply to your account.
6. Prices, payments and renewal
The checkout or written quotation states the amount, currency, billing period and any applicable taxes before you pay. Nepal NPR prices are separately set prices, rather than a promise to convert a global price at a particular exchange rate.
Card subscriptions through Stripe renew automatically at the billing interval you approve until cancelled. Cancel future renewal through Dashboard → Plan & billing → Manage card subscription. If you cannot access the portal, contact hello@givemymenu.com before the renewal date so we can help.
Prepaid Nepal subscription payments, including available eSewa or Khalti checkout options, cover the purchased period and do not renew automatically. You must make another payment to extend access. Payment methods are available only when shown in checkout. A payment logo on the website is not a guarantee that every method is available for every account or currency.
Banks, wallets and payment processors may apply their own conversion or other charges, disclosed under their terms. We do not ask you to send us a full card number, banking password, wallet PIN or one-time payment code.
7. Cancellation and refunds
You may stop future renewal at any time. Cancellation alone does not refund an earlier payment or erase account data. Unless a refund or another remedy changes the access period, already paid access continues until its end date.
Our voluntary refund offer covers first subscription purchases requested within 14 calendar days and unused accidental automatic renewals requested within 7 calendar days. The full eligibility rules, statutory exceptions and request process are in the Refund & Cancellation Policy, which forms part of these terms.
Removing a venue or stopping use of the service does not cancel an account-wide card subscription. Annual cancellation normally stops the next annual renewal rather than splitting the current year into monthly purchases. Rights to refunds or remedies required by law remain unaffected.
8. Your content, records and privacy
You retain your rights in menus, logos and other content you provide. You authorise us and our service providers to host, display and process it to operate, secure and support the service. This permission does not transfer ownership of your content to us.
You are responsible for having the notices, permissions and other lawful grounds needed for the staff and guest data you enter. We handle personal information as described in the Privacy Policy. Contact us about any additional data-processing agreement your business requires before using the service for that purpose.
Use available exports and keep records your business needs. Ask for assistance before closing an account if you need another copy of your information. Closing access or removing a table, venue or plan does not necessarily erase transaction history; financial, security and legal records may need to be retained.
9. Availability and changes to the service
We take reasonable care in providing the service and may perform maintenance, fix defects or update it. Access may be affected by networks, devices, payment providers or other systems outside our control. Keep an appropriate alternative process for taking orders and serving guests during an interruption.
We will describe material changes that affect purchased services and give notice where practicable or required by law. If a material purchased service cannot be supplied or restored, contact us for an appropriate remedy under the Refund & Cancellation Policy and applicable law. No guaranteed uptime or support response time applies unless separately agreed in writing.
10. Suspension and ending access
We may restrict or end access for material breach, non-payment, unlawful use or a credible security threat. Where reasonably practicable, we will explain the issue and give an opportunity to resolve it. Immediate restrictions may be necessary to protect people, data or the service.
If we permanently stop providing a paid service for reasons unrelated to your breach, we will provide an appropriate refund for the unused prepaid period, subject to any greater remedy required by law. Ending access does not remove accrued payment obligations or rights, and record retention follows our Privacy Policy.
11. Responsibility and liability
Each party is responsible for losses caused by its breach or unlawful conduct as determined under applicable law. To the extent the law permits, we do not accept liability for indirect business losses, such as lost profits, arising from ordinary service interruptions, and our total liability for ordinary claims under this agreement is limited to the subscription fees you paid us in the 12 months before the event giving rise to the claim.
These limitations do not exclude liability for fraud, wilful misconduct, gross negligence, death or personal injury where exclusion is prohibited, or any consumer, privacy or other responsibility that the law does not allow us to exclude or limit. They do not limit your entitlement to a refund or another mandatory remedy.
12. Governing law and complaints
These terms are governed by the laws of Nepal, subject to mandatory protections and remedies that apply where you live or use the service. Nothing here requires you to give up access to a competent regulator, consumer body or court available under applicable law.
Please contact hello@givemymenu.com with your account email, a description of the issue and the remedy you are seeking. We will review the complaint in good faith. If it remains unresolved, either party may use the courts or other dispute-resolution procedures that have lawful jurisdiction.
13. Updates and contact
We identify the current version and effective date on this page. For material changes affecting existing customers, we will provide notice and obtain agreement where required. Updates to legal terms do not, by themselves, replace the agreed price, features or limits of an existing plan version.
Email GiveMyMenu at hello@givemymenu.com. The Privacy Policy and Refund & Cancellation Policy explain the related data and payment policies.